Lisaimy Castillo

I am a bilingual (Spanish/English) customer service professional with over five years of experience across sales, retail, and client support roles. I build strong customer relationships by listening carefully, identifying needs, and recommending appropriate solutions.

My background includes hands-on retail management, front-line cashier and customer support, and volunteer healthcare assistance where I developed empathy and procedural discipline. I am organized, adaptable, and self-motivated with solid time-management and communication skills.

At Sahely's Gifts Shop I improved store sales through marketing strategies and visual merchandising, and I consistently handled high-pressure situations while maintaining accuracy and professionalism. In customer-facing roles I boosted sales and supported clients both in person and by phone.

I bring a practical work ethic demonstrated in construction site support and retail operations, and I am motivated by meaningful work that helps people feel heard and confident in their decisions.