At GitLab, I reviewed customer enquiries and available information to understand issues, clarify needs, and identify appropriate next steps. I documented customer details, actions, and follow-ups using digital tools and structured records.
At CloudFactory, I investigated customer questions and operational issues, gathered relevant details, and supported resolution or escalation. I maintained organised records of requests, updates, and outstanding actions.
I’m interested in evaluating chatbot responses for helpfulness, clarity, accuracy, safety, and natural language use. I bring an evidence-focused approach to reviewing information and identifying unclear or inconsistent details.
I’m fluent in Kenyan Swahili and English, with conversational French. I have hands-on familiarity with AI tools and use Google Sheets and Microsoft Excel.
