At GitLab, I supported customer-facing workflows across communication, account management, follow-ups, and issue resolution. I managed requests from initial contact through follow-up and coordinated with internal teams when additional support was needed.
I researched customer requirements and product information to help provide clear responses. I also documented customer needs and recurring issues to maintain continuity and share feedback with relevant teams.
At CloudFactory, I responded to customer questions, investigated issues, and gathered information to move requests toward resolution. I tracked open requests and follow-ups using digital records and spreadsheets.
Across both remote roles, I maintained accurate customer and operational records while prioritizing multiple tasks. I used Excel, Google Sheets, digital tools, and AI-assisted tools for research, documentation, tracking, and productivity.
