At Teleperformance, I managed operational queues with a focus on precise delivery, quality control, and documentation compliance. I also coached peers and used generative AI platforms to draft communications and structure tracking files.
I'm building practical experience in AI data annotation and linguistic review, including extracting structured facts and evaluating chatbot responses for accuracy, completeness, and consistency. My earlier administrative and tutoring roles involved maintaining accurate records and proofreading high-volume English and Swahili documents.
