Open to opportunities

Lisa Fourby

@lisafourby

Customer service professional skilled in POS, cash handling, and HR compliance—committed to integrity, accuracy, and resolving issues fast.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver exceptional customer service with accuracy and integrity—using POS/cash-handling skills while also leveraging my HR background to support smooth operations and resolve issues quickly.

I’m a dynamic customer service professional with extensive experience at Tops Friendly Markets and strong front-line focus on helping customers, answering questions, and addressing complaints professionally. I balance drawers, support promotions and product needs, and maintain accuracy through returns processing, credit card processing, and payment posting.

Earlier in my career, I served as a Human Resources Specialist in the US Army National Guard, maintaining and updating employee records, managing compliance with employment laws and regulations, and developing recruitment strategies to attract top talent. I also partnered with payroll to resolve pay discrepancies and supported benefits administration by enrolling employees and answering coverage inquiries—bringing careful attention to detail, integrity, and reliable follow-through to every role.

Experience

Work history, roles, and key accomplishments

Cashier

Tops Friendly Markets

Oct 2024 - May 2025 (7 months)

Balanced cash drawer at the start and end of each shift while supporting customers with promotions, product information, and professional issue resolution. Worked with the supervisory team to meet customer needs.

Drawer Balancing Point Of Sale (POS) Proficiency Time Management Attention To Detail Returns Processing credit card processing Payment Posting Customer Service Client Relations

Human Resources Specialist

US Army National Guard

Jul 2013 - Aug 2021 (8 years 1 month)

Maintained and updated employee records, managed compliance with employment laws, and supported recruitment efforts by developing recruitment strategies. Coordinated with payroll and assisted with benefits administration, including enrolling new employees and answering coverage inquiries.

Human Resources Employee records management Employment Law Compliance Recruitment Benefits Administration Benefits Enrollment

Customer Service Representative

Center One

May 2014 - Aug 2015 (1 year 3 months)

Provided accurate product information to customers using up-to-date knowledge of product offerings and resolved product or service issues by clarifying complaints and offering appropriate solutions. Compiled and reported customer service trends to management to support strategic planning.

Customer Service Product Issue Resolution Complaint Management Customer Service Trend Reporting