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Donna Luce

@donnaluce

Customer-focused retail and call center professional skilled in cash handling and customer service.

United States
Message

What I'm looking for

I am looking for customer-facing roles in retail or call centers that value reliability, hands-on operations, and opportunities to grow into store leadership or expanded support responsibilities.

I am a customer-focused retail and call center professional with hands-on experience in cashiering, truck team operations, and inbound customer support. I have worked in fast-paced retail and call center environments where reliability and clear communication mattered daily.

At Cracker Barrel I handle cashier duties, participate on the truck team, and open the store on weekend mornings, demonstrating punctuality and operational reliability. In prior roles I worked inbound sales and call center positions, helping customers with subscriptions and fiber-optic installation issues.

My strengths include cash handling, POS operation, phone etiquette, upselling, and merchandising—skills I built over multiple roles and years of customer-facing experience. I am authorized to work in the US for any employer.

I seek opportunities where I can apply my customer service, retail operations, and phone-based support skills while continuing to develop in-store leadership and operational responsibilities.

Experience

Work history, roles, and key accomplishments

Cracker Barrel logoCB
Current

Cashier & Truck Team

Cracker Barrel

Oct 2024 - Present (1 year)

Serve as cashier and member of the truck team handling stock intake and store openings, regularly opening Saturdays and Sundays and working truck shifts midweek.

Education

Degrees, certifications, and relevant coursework

Kaplan University logoKU

Kaplan University

Bachelor of Science, Business Management

2007 - 2011

Completed a Business Management program at Kaplan University from August 2007 to August 2011.

Tech stack

Software and tools used professionally

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Donna Luce - Cashier & Truck Team - Cracker Barrel | Himalayas