Donna Luce
@donnaluce
Customer-focused retail and call center professional skilled in cash handling and customer service.
What I'm looking for
I am a customer-focused retail and call center professional with hands-on experience in cashiering, truck team operations, and inbound customer support. I have worked in fast-paced retail and call center environments where reliability and clear communication mattered daily.
At Cracker Barrel I handle cashier duties, participate on the truck team, and open the store on weekend mornings, demonstrating punctuality and operational reliability. In prior roles I worked inbound sales and call center positions, helping customers with subscriptions and fiber-optic installation issues.
My strengths include cash handling, POS operation, phone etiquette, upselling, and merchandising—skills I built over multiple roles and years of customer-facing experience. I am authorized to work in the US for any employer.
I seek opportunities where I can apply my customer service, retail operations, and phone-based support skills while continuing to develop in-store leadership and operational responsibilities.
Experience
Work history, roles, and key accomplishments
Cashier & Truck Team
Cracker Barrel
Oct 2024 - Present (1 year)
Serve as cashier and member of the truck team handling stock intake and store openings, regularly opening Saturdays and Sundays and working truck shifts midweek.
Inbound Call Center Rep
Magazine Center
Sep 2023 - Sep 2024 (1 year)
Placed inbound calls to customers to arrange magazine deliveries to offices and maintained customer relationships to support subscriptions.
Inbound Sales Representative
Afni
Mar 2021 - Aug 2023 (2 years 5 months)
Assisted customers with fiber optic installation and resolved service issues, improving installation success and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kaplan University
Bachelor of Science, Business Management
2007 - 2011
Completed a Business Management program at Kaplan University from August 2007 to August 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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