Lisa Duhaney
@lisaduhaney3
I help people enroll in healthcare coverage and resolve issues.
United StatesWhat I'm looking for
I’m results driven and self-starter with over 10 years of customer experience, focused on supporting people through healthcare eligibility and enrollment. I help consumers complete marketplace insurance applications, handle escalated callbacks, and rectify enrollment issues between consumers and insurance carriers. I assess consumers for health insurance after deadlines through special enrollment periods and verify/approve documentation to maintain coverage.
I also bring strong help desk and member support skills—addressing username and password issues, answering inbound questions, and canceling coverage involving Medicare and Medicaid when needed. Across Medicaid and telehealth-related work, I’ve prequalified eligibility, created incident tickets for troubleshooting, walked members through program choices, and updated immunization records with care for client needs.
Experience
Work history, roles, and key accomplishments
Assisted consumers with completing health insurance marketplace applications for the State of Maine, handled escalated callbacks, and resolved enrollment issues between consumers and insurance carriers. Provided help desk support and verified consumer documentation to maintain health coverage.
State of Ohio
State of Ohio
Jun 2024 - Oct 2024 (4 months)
Assisted with accounts for doctors enrolled in the Ohio Medicaid system by creating incident tickets for providers needing troubleshooting. Connected provider offices with doctor online accounts to support access to healthcare services.
Oklahoma Healthcare Authority
Oklahoma Healthcare Authority
Dec 2023 - Mar 2024 (3 months)
Enrolled members into the Oklahoma Healthcare Authority Medicaid Managed Care program and alerted members when they needed to set up new coverage. Guided members through the SoonerSelect plan choices and answered inbound calls for members with existing coverage.
Nevada COVID-19
Nevada COVID-19
Jun 2022 - Nov 2023 (1 year 5 months)
Set appointments and prequalified homebound patients for COVID-19 vaccine and booster shots, and prescreened patients for telehealth-related COVID-19 therapeutic treatments. Updated and corrected immunization records for the state.
Education
Degrees, certifications, and relevant coursework
Unspecified
Bachelor of Science, Business Healthcare Administration
Achieved a Bachelor of Science degree in Business Healthcare Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Lisa?
You can contact Lisa and 90k+ other talented remote workers on Himalayas.
Message LisaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
