Shanise User
@shaniseuser
I support SNAP eligibility with accurate, confidential intake and compliance-focused guidance.
United StatesWhat I'm looking for
I’m a customer service and healthcare support professional with extensive experience in high-volume call and chat environments. I provide client intake support, verify sensitive information, and maintain accurate case documentation in compliance-driven systems.
Across my roles, I’ve supported eligibility-style screening and policy interpretation, guiding individuals through structured service processes. I focus on confidentiality, accuracy, and clear communication—especially when clients need step-by-step next actions.
I’ve handled regulated healthcare and benefits-related inquiries, including benefit questions, coverage information, and service navigation support. I resolve issues using structured procedures, document every interaction in CRM systems, and follow scripts and compliance guidelines.
From direct patient care as a Certified Nursing Assistant to customer-facing support roles, I bring a steady, detail-oriented approach to advocacy and issue resolution. I’m now seeking a Senior SNAP Enrollment and Eligibility Specialist position that values accuracy, confidentiality, and strong client advocacy.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Oct 2020 - Apr 2026 (5 years 6 months)
Managed high-volume customer interactions in a structured call center environment, performing detailed data entry and client record verification. Explained policies and required next steps while ensuring confidentiality and compliance, and maintained performance metrics for quality, accuracy, and productivity.
Supported healthcare and pharmacy-related customer inquiries in a regulated environment, including benefit and coverage questions. Verified and updated sensitive customer information while maintaining compliant CRM case records.
Handled inbound customer inquiries in a fast-paced support environment by updating and verifying account information for accuracy and completeness. Resolved service-related issues following compliance guidelines and documented interactions according to company procedures.
Chat Support Specialist
ChatDesk
Jan 2024 - Present (2 years 6 months)
Provided high-volume chat-based customer support for account and service inquiries. Maintained accurate CRM documentation, resolved issues according to company policies, and delivered timely written communication.
After-School Program Support
Youth Society
Jan 2023 - Present (3 years 6 months)
Supported structured after-school youth programs through supervision and engagement activities. Helped maintain a safe, organized, and supportive environment and provided behavioral support with basic documentation assistance.
Education
Degrees, certifications, and relevant coursework
William Henry Spencer High School
High School Diploma, High School
Completed a High School Diploma at William Henry Spencer High School.
Availability
Location
United StatesAuthorized to work in
Job categories
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