Lisa Duhaney
@lisaduhaney
Experienced healthcare administrator with 20 years in customer service.
What I'm looking for
I am a results-driven professional with a Bachelor’s of Science degree in Business Healthcare Administration and over 20 years of customer experience. My journey has been defined by a strong commitment to building effective team strategies and a genuine desire to help others. I pride myself on being a self-starter, goal-oriented, and a loyal team player, always striving to exceed expectations.
Throughout my career, I have developed strong customer service skills, effectively communicating with a diverse population. My experience includes assisting consumers with health insurance applications, resolving enrollment issues, and providing technical support. I have worked with various government agencies, including Maximus Inc. and the Oklahoma Healthcare Authority, where I successfully enrolled members into Medicaid programs and ensured they received the necessary support for their healthcare needs.
My ability to assess situations professionally and make sound decisions has been key to my success. I thrive in fast-paced environments and am dedicated to understanding and addressing the needs of clients. I am eager to continue my career in healthcare administration, contributing to organizations that prioritize patient care and community support.
Experience
Work history, roles, and key accomplishments
Marketplace Insurance Assistant
Maximus Inc.
Nov 2024 - Present (7 months)
Assisted consumers with completing applications for marketplace insurance in Maine, handled escalated accounts, rectified enrollment issues, and provided tech support for individuals navigating the site.
Medicaid Enrollment Assistant
State of Ohio
Jun 2024 - Jul 2024 (1 month)
Assisted with enrolling doctors in the Medicaid system, created incident tickets for troubleshooting, and linked provider offices to their online accounts.
Medicaid Enrollment Specialist
Oklahoma Healthcare Authority
Jan 2023 - Mar 2023 (2 months)
Enrolled members into the Medicaid Managed Care program, assisted members in setting up new coverage, and answered inbound calls regarding existing coverage.
Covid-19 Vaccine Coordinator
Nevada Covid 19
Jun 2022 - Jul 2023 (1 year 1 month)
Set appointments and prequalified homebound patients for Covid-19 vaccines, prescreened patients for telehealth visits, and updated immunization records.
Education
Degrees, certifications, and relevant coursework
Unknown University
Bachelor of Science, Business Healthcare Administration
Obtained a Bachelor’s of Science degree in Business Healthcare Administration.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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