Looking for a job

Oslyn Tappin

@oslyntappin

Message

Reliable administrative professional with 10+ years in customer service, childcare, and education.

Antigua and Barbuda

Message

What I'm looking for

I seek a stable role using my administrative and customer-service strengths, supportive culture, clear growth paths, and opportunities to contribute to education or community-focused work.

I am a reliable, motivated administrative professional with over 10 years of combined experience in customer service, office administration, childcare, and teaching. I am proficient with Microsoft Office and QuickBooks, have a strong work ethic, and consistently maintain confidentiality and professionalism while supporting faculty, students, parents, and customers.

My background includes office support and event coordination at a school, classroom instruction in digital literacy and map reading, high-volume customer service, and infant/child care. I deliver clear communication, effective record-keeping, and collaborative teamwork to improve operations and student or customer outcomes.

Experience

Work history, roles, and key accomplishments

Office Assistant

Trinity Academy

Jan 2018 - Jan 2025 (7 years)

Managed administrative tasks including filing, record keeping, document preparation, and coordinated communication between faculty, students, and parents to support school operations.

Office Administration Record keeping Microsoft Word Microsoft Excel Microsoft PowerPoint Communication Event Coordination Confidentiality

Teacher – Digital Literacy

Trinity Academy

Jan 2022 - Dec 2023 (1 year 11 months)

Taught Digital Literacy and Map Reading to second form students, developed lesson plans and assessments, and communicated student progress to parents and staff.

Lesson planning Classroom Management Assessment Design Microsoft Word Microsoft PowerPoint Teaching

Customer Service Rep

Alorica

Jan 2015 - Dec 2018 (3 years 11 months)

Responded to high-volume customer inquiries by phone, resolved complaints while adhering to company policy, and maintained high satisfaction ratings and accurate customer records.

Customer Service CRM Time Management Communication Microsoft Excel

Childcare Provider

Private Care

Jan 2010 - Dec 2015 (5 years 11 months)

Provided in-home care for infants and young children, supported learning activities and hygiene routines, and communicated daily progress with parents and guardians.

Childcare Early Childhood Development Communication Time Management

Education

Degrees, certifications, and relevant coursework

Jennings Secondary School

CXC (Caribbean Examinations Council), General Secondary Education

Grade: Grade 1: Principles of Business; Grade 2: English Language, Information Technology, Integrated Science; Grade 3: Social Studies, Human and Social Biology

Completed secondary education with CXC awards across business, English, IT, sciences, social studies, and human and social biology.