Looking for a job

Anika Walsh

@anikawalsh

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Detail-oriented compliance and operations professional experienced in regulatory and institutional quality standards.

Antigua and Barbuda

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What I'm looking for

I seek a role where I can apply compliance and systems expertise to improve processes, support audits, and collaborate across teams in a regulated environment.

I am a detail-oriented compliance and operations professional with experience supporting regulatory, institutional, and internal quality standards across higher education and insurance. I have managed user access, authored technical documentation, coordinated system testing, and supported audit and reporting activities to ensure data integrity and compliance.

I have driven process improvements by documenting procedures, tracking incidents, and collaborating cross-functionally with product, technical, and business teams. My background in Management Information Systems and hands-on experience with ERP/CRM systems, SQL, and compliance monitoring enable me to reliably support policy enforcement and operational excellence.

Experience

Work history, roles, and key accomplishments

Insurance Systems Support Analyst

iPipeline Inc.

Jan 2023 - Jan 2025 (2 years)

Served as primary liaison between end users, product, and technical teams to support system enhancements and compliance, authored user documentation that increased self-service resolution rates, and managed user access/Active Directory to uphold data security and privacy.

User Support Active Directory UAT Technical Documentation Incident Tracking Integration Testing Data Privacy

Graduate & Adult Education Coordinator

Midwestern State University

Jan 2021 - Jan 2023 (2 years)

Managed student records in Ellucian Banner to ensure compliance with institutional policies and supported audit and reporting activities, improving data accuracy and cross-departmental coordination for admissions and enrollment processes.

Ellucian Banner Records Management Audit Support Reporting & Compliance

Client Relations Specialist

Farmers Insurance | Clear Harbor

Jan 2015 - Jan 2019 (4 years)

Provided client and operational support within a regulated insurance environment, documented service procedures to improve consistency, and identified process issues that reduced operational risk.

Client Relations Regulatory Compliance Case Management Record keeping

Education

Degrees, certifications, and relevant coursework

Midwestern State University

Bachelor of Business Administration, Management Information Systems

2019 - 2023

Completed a Bachelor of Business Administration in Management Information Systems with coursework combining business and information systems principles.