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Lira Azarcon

@liraazarcon

Technical Project Manager at Zoom Video Communications who delivered UCaaS deployments and cloud platform migrations.

At Zoom Video Communications Inc, I led end-to-end lifecycle deployments for cross-functional UCaaS initiatives and managed cloud platform migrations, aiming for zero critical downtime. I defined technical roadmaps and tracked schedules using Jira and Agile frameworks.

At Oracle Singapore, I executed circuit provisioning and MACDs for voice, data, and wireless services across EMEA and APAC. I also audited telecom invoices and maintained global telecom inventory and databases.

Experience

Work history, roles, and key accomplishments

Technical Project Manager

Zoom Video Communications Inc

Jun 2020 - Mar 2026 (5 years 9 months)

Led end-to-end lifecycle deployments for cross-functional initiatives across Zoom's Unified Communications (UCaaS) and managed seamless cloud platform migrations with minimal downtime. Defined technical project roadmaps and tracked schedules using Jira and Agile frameworks, monitoring operational metrics to ensure enterprise-grade delivery.

UCAAS Jira Agile Cloud Migration VoIP Network Protocols Security Compliance SLA Compliance Roadmapping Project Management

IT Telecommunications Analyst

Oracle Singapore

Mar 2013 - Mar 2018 (5 years)

Executed end-to-end circuit lifecycle provisioning and MACDs for voice, data, and wireless services across EMEA and APAC. Audited and reconciled telecom invoices, managed inventory, and partnered with vendors to optimize telecom spending.

Circuit Provisioning MACD Telecom Expense Management Invoice Reconciliation Vendor Management TEM Systems Inventory Control Reporting

Project Assistant / Order Management

Hewlett Packard Singapore Pte Ltd

Jul 2011 - Mar 2013 (1 year 8 months)

Provided logistical and administrative support to project teams, developing documentation and ensuring resource availability. Organized global IT procurements, maintained asset databases, and managed order processing and post-sales documentation.

Project Support IT Procurement Asset Management Order Processing Invoice Tracking Stakeholder Liaison SLA Management

IT Technical Support Specialist

24/7 Customer Philippines & Convergys Philippines

Feb 2008 - Jan 2009 (11 months)

Provided remote technical support for internet connectivity, Wi-Fi, and home phone services for US-based customers. Diagnosed root causes, resolved connectivity and speed issues, and assisted with software configuration.

Remote troubleshooting Network Diagnostics Customer Service Issue escalation Windows Applications Email Setup