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Lionel YK Ngotchi

@lionelykngotchi

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Multilingual MDM specialist with a focus on customer success.

India

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for professional growth in a collaborative environment.

I am a multilingual MDM and customer operations specialist with a proven track record across Africa, America, Asia, Europe, and the Middle East. Currently, I lead master data and onboarding functions for over 12 countries at Puma Energy. My proficiency in automation, KYC, CRM tools, and data validation has enabled me to reduce inefficiencies and build scalable global-ready systems.

In my role as a Senior MDM Analyst, I manage global onboarding and MDM across 10+ countries, achieving a 50% reduction in manual QA time through custom automation. I have successfully led audit-ready KYC cleanup initiatives and enhanced regional turnaround times by automating repetitive onboarding steps. My experience as a French Language Consultant and CRM Assistant has further honed my skills in supporting CRM operations and managing localization QA.

Experience

Work history, roles, and key accomplishments

Current

Senior MDM Analyst

Current

Puma Energy

Nov 2024 - Present (8 months)

Managed global onboarding and Master Data Management (MDM) across over 10 countries, significantly reducing manual QA time by 50% through custom automation. Led comprehensive audit-ready KYC cleanup initiatives and enhanced regional turnaround times by automating repetitive onboarding steps.

Customer Onboarding Automation KYC Data Validation Process Improvement CRM Tools Python

French Language Consultant & CRM Assistant

Freelance

Jan 2021 - Dec 2024 (3 years 11 months)

Provided comprehensive CRM operations support, data validation, and customer onboarding services specifically for francophone markets. Successfully translated critical compliance documents and managed localization quality assurance processes.

CRM Operations Data Validation Localization Translation Multilingual Communication Customer Onboarding Compliance

Process Trainer

Foundever

Jul 2023 - Oct 2024 (1 year 3 months)

Conducted training for bilingual support agents, focusing on essential soft skills and effective technical handling. Successfully resolved live support issues while proficiently managing CRM systems and ensuring timely case closure.

CRM Case Management Soft Skills Technical Support Bilingualism Customer Service

Education

Degrees, certifications, and relevant coursework

Amity University

BCA, Computer Applications

Completed a Bachelor of Computer Applications, focusing on foundational computer science principles and applications. Gained expertise in various programming concepts and software development methodologies.

App Brewery

Certification, Python Programming

Completed a Python Bootcamp, acquiring fundamental programming skills in Python. Focused on practical application and problem-solving using Python.

Self-Taught

Certification, AI Prompt Engineering

Undertook self-taught studies in AI Prompt Engineering, developing skills in crafting effective prompts for artificial intelligence models. Focused on optimizing AI interactions and outputs.

Alliance Française

DELF B2, French Language

Achieved the DELF B2 certification, demonstrating an advanced level of proficiency in the French language. Developed strong communication skills in French across various contexts.

Aptron Gurgaon

Certification, Web App Development

Completed a Web App Development course, gaining practical skills in developing web applications. Focused on front-end and back-end development techniques.