Open to opportunities

Akanksh Chandra Shekar

@akankshchandrashekar

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Tech consultant with expertise in data-driven reporting and analysis.

India

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What I'm looking for

I seek a role that fosters collaboration, values data-driven decisions, and offers opportunities for professional growth.

I am a management graduate who has successfully transitioned into a tech consulting role, leveraging my strong background in client and project management. My expertise lies in data-driven reporting and analysis, where I have proven my ability to manage high-volume portfolios effectively. I specialize in utilizing technologies such as SQL and ETL tools to streamline processes, ensuring accurate data extraction and compliance with service level agreements.

In my current role as a Senior Consultant at Model N Inc, I efficiently oversee operational tasks for a portfolio of 15 clients, managing a workload of over 100 cases weekly. My responsibilities include producing insights and reports using Looker, facilitating seamless communication across all levels of client management, and engaging in cross-functional teamwork to optimize workflows. I am committed to maintaining the highest standards of quality and customer satisfaction, conducting rigorous analyses to enhance productivity and operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Consultant

Model N Inc

Jun 2021 - Jan 2025 (3 years 7 months)

Oversee operational tasks for a portfolio of 15 clients, managing over 100 cases weekly. Utilize SQL and ETL tools for data extraction and reporting with Looker. Facilitate communication and support for Partner Onboarding and compliance, ensuring adherence to service level agreements.

SQL ETL Looker Data Analysis Project Management Compliance Zendesk Jira Power BI

Telemarketing / Customer Support Representative

Afia Insurance Brokerage LLC

Mar 2020 - Aug 2020 (5 months)

Managed outbound communications and responded to inquiries about motor insurance products. Provided quotations and followed up with clients to ensure understanding and satisfaction with offerings.

Customer Service Communication Sales

Senior Process Associate

Envoy Mortgage India Pvt Ltd

Apr 2019 - Nov 2019 (7 months)

Validated and authorized insurance quotes, establishing communication with agencies for policy management. Ensured compliance with organizational guidelines while navigating various insurance policy types.

Policy Management Communication Compliance

Senior Associate

Accenture Services PVT LTD

Jul 2014 - Mar 2016 (1 year 8 months)

Managed HR-related concerns for Best Buy employees, administering leave of absences and ensuring compliance with FMLA guidelines. Collaborated with management on performance and behavioral issues.

HR Management Employee Relations Compliance Conflict Resolution Communication

Senior Customer Support/Sales Associate

24/7 Inc

May 2012 - Jan 2014 (1 year 8 months)

Served as an online sales representative for Hotels.com, aligning customer needs with optimal choices while considering accessibility and budget constraints.

Customer Support Sales Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

St Aloysius College

Bachelor of Business Management, Business Management

2009 - 2012

Completed a Bachelor's degree in Business Management, focusing on various aspects of business operations, management principles, and strategic decision-making.