At Data Engineer Academy, I drive customer success, technical onboarding, and learner outcomes for aspiring data engineers. I've generated $168,000 through retention, upselling, and cross-selling while helping protect millions in annual revenue through pricing and access-control improvements.
As the sole Technical Onboarding Specialist, I manage 60+ new accounts monthly, lead SQL and Python coaching, mock interviews, and career sessions for 700+ professionals, and maintain 95% CSAT across 100+ daily Slack support queries. I create playbooks, templates, and SOP improvements that reduce response times and make learner handoffs more consistent.
Previously, I used SQL, Python, Power BI, GA4, and Looker Studio to build dashboards, improve reporting accuracy, reduce costs, and support client marketing performance. My background also includes IT support, account management, customer relationship management, and team training.
