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Jonathan David Mendoza Medina

@jonathandavidmendoza

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I test platform releases, turn telemetry into quality improvements, and accelerate bug resolution.

Colombia

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What I'm looking for

I'm looking to apply my QA, telemetry analysis, bug triage, and team-coordination experience to improve product quality, platform reliability, and customer experience.

At Airbnb, I test pre-release features and stress-test platform releases across multiple environments, focusing on stability, usability, and reliability.

I use Listen, Airtable, and user feedback to identify experience trends and turn them into actionable quality recommendations. I report and prioritize bugs with engineering teams through JIRA, helping strengthen QA–Engineering communication and reduce critical production errors.

I also identify exploitative behaviors and policy vulnerabilities, recommend adjustments that protect platform integrity, and mentor teammates on quality best practices.

My background across Sutherland, Teleperformance, and Concentrix combines team coordination, technical support, critical-case resolution, onboarding, and customer-focused process improvement. I bring experience in commercial and financial operations, advanced Excel, and bilingual support in Spanish and English.

Experience

Work history, roles, and key accomplishments

Current

Product Quality Specialist

Current

Airbnb

Mar 2023 - Present (3 years 7 months)

Conducted pre-release feature testing and stress tests to evaluate platform stability and usability. Analyzed user behavior data and reported bugs to engineering teams via JIRA.

Quality Assurance Performance Testing Regression Testing Bug Tracking Jira Airtable Listen Data Analysis User Behavior Analysis Telemetry Cross Functional Collaboration Mentorship

Team Coordinator

Sutherland

Nov 2022 - Mar 2023 (4 months)

Supervised support teams, led resolution of complex cases, and ensured compliance with performance metrics. Provided coaching and onboarding to new staff.

Team Leadership Coaching Onboarding Escalation Management Performance Metrics Customer Satisfaction Process Optimization

Bilingual Agent

Teleperformance

Jul 2022 - Nov 2022 (4 months)

Provided technical support for applications, assisting users with daily usage issues and troubleshooting. Supported users during new updates and guided them through new features.

Technical Support Troubleshooting Customer Service Bilingual Communication

Banking Agent

Sutherland

Aug 2021 - Jul 2022 (11 months)

Delivered customer service support and technical assistance for banking applications. Explained consumer credit and financial improvement methods to customers.

Customer Service Technical Support Banking Applications Financial Literacy Payment Processing

Specialized Support

Concentrix

Jul 2019 - Aug 2021 (2 years 1 month)

Delivered customer service support and explained billing processes with clarity. Promoted cross-selling of home services and provided technical support.

Customer Service Billing Cross Selling Technical Support Customer Retention