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Lindsay Obrien

@lindsayobrien

Technical Engagement Specialist with expertise in client relationship management.

United States
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What I'm looking for

I am looking for a role that values client engagement and offers opportunities for professional growth in technical support.

I am a dedicated Technical Engagement Specialist with a strong focus on bridging the gap between technical solutions and client needs. My role involves acting as a primary point of contact for technical issues, ensuring successful implementation and adoption of products and services. I excel in providing technical support, troubleshooting, and guiding clients through onboarding and ongoing engagement.

With extensive experience in Tier 3 Technical Support, I have developed a deep understanding of complex IT systems and the ability to solve intricate problems. I pride myself on building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. My proactive engagement approach allows me to identify opportunities for improvement and offer tailored solutions that enhance the client experience.

Experience

Work history, roles, and key accomplishments

CC

Tier 3 Technical Support

Charter Communications

Nov 2019 - Aug 2024 (4 years 9 months)

Resolved complex incidents and acted as a key stakeholder in problem resolution and knowledge sharing. Monitored support queues, troubleshooted issues escalated from lower tiers, and provided knowledge articles.

Education

Degrees, certifications, and relevant coursework

Lindsay hasn't added their education

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Tech stack

Software and tools used professionally

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Lindsay Obrien - Technical Engagement Specialist - Hotwire Communications | Himalayas