Lindsay Obrien
@lindsayobrien
Technical Engagement Specialist with expertise in client relationship management.
What I'm looking for
I am a dedicated Technical Engagement Specialist with a strong focus on bridging the gap between technical solutions and client needs. My role involves acting as a primary point of contact for technical issues, ensuring successful implementation and adoption of products and services. I excel in providing technical support, troubleshooting, and guiding clients through onboarding and ongoing engagement.
With extensive experience in Tier 3 Technical Support, I have developed a deep understanding of complex IT systems and the ability to solve intricate problems. I pride myself on building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction. My proactive engagement approach allows me to identify opportunities for improvement and offer tailored solutions that enhance the client experience.
Experience
Work history, roles, and key accomplishments
Technical Engagement Specialist
Hotwire Communications
Provided technical support and troubleshooting for Tier 1 issues, escalating complex problems as needed. Built and maintained strong client relationships, ensuring satisfaction and understanding their needs.
Tier 3 Technical Support
Charter Communications
Nov 2019 - Aug 2024 (4 years 9 months)
Resolved complex incidents and acted as a key stakeholder in problem resolution and knowledge sharing. Monitored support queues, troubleshooted issues escalated from lower tiers, and provided knowledge articles.
Education
Degrees, certifications, and relevant coursework
Lindsay hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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