Open to opportunities

Lindokuhle Precious

@lindokuhleprecious

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Customer-focused tourism and service professional skilled in communication and visitor safety.

South Africa

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What I'm looking for

I seek a customer-facing role in tourism or service operations where I can apply my communication, visitor-safety, and multitasking skills while growing professionally.

I am a motivated, organized, and dedicated professional with strong communication and interpersonal skills, focused on delivering excellent customer service in tourism and contact-centre environments.

My experience includes working as a Tourism Safety Monitor where I patrolled visitor sites, promoted local attractions, and coordinated with authorities to ensure public safety.

At Lottostar I handled high volumes of inbound calls, resolved customer complaints, processed orders, and managed multichannel customer interactions while promoting products and ensuring satisfaction.

I bring enthusiasm, professionalism, a proactive attitude, and a commitment to continuous improvement and teamwork, along with computer literacy and proven time-management and problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Tourism Safety Monitor

Mpumalanga Department of Community Safety, Security and Liai

Jan 2019 - Dec 2021 (2 years 11 months)

Patrolled tourist sites to ensure visitor safety, provided tourism information, reported criminal incidents to SAPS and assisted in raising tourism awareness to improve visitor experiences.

Tourism Patrol Problem Solving Teamwork

Call Centre Agent

Lottostar

Jan 2020 - Mar 2020 (2 months)

Handled high volumes of inbound calls and online queries, resolved customer complaints, and processed orders while maintaining accurate records and promoting company products to ensure customer satisfaction.

Customer Service Live Chat Email Support Data Entry MS Office Order Processing