Open to opportunities

Lindile Ngwenya

@lindilengwenya

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Dedicated customer service professional with over 4 years of experience.

South Africa

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a dedicated and empathetic customer service professional with more than 4 years of experience in resolving customer complaints and ensuring customer satisfaction. My journey in customer service has equipped me with excellent communication skills and the ability to handle various customer inquiries effectively. I am passionate about providing top-notch service and continuously developing my skills in this field.

Throughout my career, I have worked in various roles, including as an Outbound Call Centre Agent at Plus94 Research, where I managed customer complaints and provided service information. My experience also includes roles in office administration and social media management, where I honed my skills in communication and teamwork. I thrive in challenging environments and am always eager to learn new things to enhance my professional growth.

Experience

Work history, roles, and key accomplishments

Outbound Call Centre Agent / Interviewer

Plus94 Research

Jan 2019 - Dec 2023 (4 years 11 months)

Managed customer inquiries and complaints, providing service information and escalating priority issues. Conducted research using available resources, accurately recording collected data, and following call centre scripts.

Customer Service Data Entry Customer Relationship Management

Office Administrator and Social Media Manager

Prime Glass and Aluminium (P. G. A)

Jan 2016 - Dec 2018 (2 years 11 months)

Administered social media platforms, including shooting, editing, and designing graphic content for the company. Managed office administration tasks such as creating invoices, quotations, outsourcing suppliers, and maintaining records.

Social Media Management Graphic Design Video Editing Photography Invoicing Supplier Management Records Management

Marketing, Public Relations and Sales Agent

Gemwitts Enterprises

Jan 2016 - Aug 2016 (7 months)

Oversaw website and social media marketing, acting as a media liaison for internal and external communications. Handled front desk sales, customer reception, and facilitated training sessions.

Social Media Marketing Public Relations Sales Customer Service Event Planning Graphic Design Records Management

Customer Service Agent

Econet Wireless Zimbabwe

Jan 2014 - Dec 2014 (11 months)

Answered customer questions on merchandise and pricing, resolving queries telephonically through inbound and outbound calls. Conducted cold calls for new products and promotions, gathered feedback via surveys, and participated in product knowledge trainings.

Customer Service Inbound Outbound Calling Cold Calling Product Knowledge

Communications and Information Intern

Junior Achievement Zimbabwe (JAZ)

Jun 2013 - Dec 2013 (6 months)

Authored press releases and monthly reports, designed graphic materials, and served as the primary media and public contact. Planned and facilitated training sessions, along with video filming, photo shooting, and editing.

Public Relations Graphic Design Event Planning Facilitation Video Production Photography Social Media Management

Education

Degrees, certifications, and relevant coursework

Unknown

Certificate, Virtual Assistant

Completed a certification program to gain skills and knowledge in virtual assistance.

National University of Science and Technology (NUST)

Bachelor of Science Honours Degree, Journalism and Media Studies

Studied Journalism and Media Studies, gaining comprehensive knowledge in media communication, reporting, and production. Developed strong analytical and critical thinking skills relevant to the media industry.