Linda Eddy

Processed endorsements, cancellations, and audits, ensuring adherence to company procedures. Excelled in meeting all Service Level Agreements (SLAs) within the Processing Department.

Monitored autonomous vehicle behavior, taking over when necessary, and performed software monitoring and logging. Conducted troubleshooting in the field and wrote detailed reports for engineers based on car performance.

Provided technical support for iOS devices, resolving technical issues for iPhone, iPad, and iPod users. Participated in training to stay updated on emerging Apple product issues.

Reviewed, analyzed, and decisioned a high volume of commercial and personal insurance policies and endorsements. Acted as a point of contact between outside agencies and managers, and trained new hires on the review process.

Processed inbound calls for initial reporting of new claims and assisted customers with the claims process. Maintained client relationships through quality customer service and timely processing of additional claim requests.

Handled incoming calls to set up rental reservations using reservation software and processed credit card payments. Assisted customers in navigating the U-Haul website and sold equipment and other items.

Responded to inbound member service calls regarding emergency roadside assistance and coordinated with dispatch. Ensured roadside services were issued and provided in emergencies, including overnight monitoring.

Provided support for underwriters and agents, reviewing various insurance policies for accuracy and completeness. Processed endorsements, new and renewal business, cancellations, and issued policies.

Answered incoming customer service calls related to credit card applications, account guideline increases, and sales approvals. Performed account maintenance and investigated credit bureau disputes.

Activities and societies: Completed courses in Computer Forensics for the First Responder, Introduction to Criminal Justice, Constitutional Law, OS Platforms and Computer Technologies, Fundamentals Of Networking Technologies, Information Security Fundamentals, and various general education and business courses.

Studied various aspects of computer forensics, criminal justice, and information technology. Gained knowledge in operating systems, networking, and information security fundamentals.

Undertook general studies at Lorain County Community College. Focused on foundational coursework to prepare for further academic or professional pursuits.