At ASICOM, I coordinate help desk tickets across technical support and development teams serving multiple client companies. I’ve coordinated 200+ remote support cases and 170+ on-site visits, facilitated daily development meetings, and tracked delivery schedules for custom software projects.
I also supported functional testing for five CRM platforms and analyzed requests as Product Owner for improvements to ASICOM’s internal ticket and asset management platform. My background in psychology and human resources informs my work with stakeholders and multidisciplinary teams, alongside Scrum practices and tools including Mojo Helpdesk and Jira.
