Maria Sanchez
@mariasanchez3
Project manager and QA leader driving process improvements and results.
What I'm looking for
I am a project manager and quality assurance professional with experience supporting cross-functional teams to deliver tech-driven solutions for education, CRM, and recruitment platforms. I combine strong attention to detail with organizational skills to improve processes across diverse sectors.
In my recent roles I have defined project goals and deliverables, facilitated developer workflows, tracked progress as a Scrum Master, and provided regular updates to senior management. I have also developed and enforced QA procedures, led and mentored QA teams, and designed scorecards and training materials to raise performance.
I excel at ticket and stakeholder management, streamlining processes, and providing technical and academic support to users. I am committed to driving results through clear communication, analytical problem solving, and effective team leadership.
Experience
Work history, roles, and key accomplishments
Project Manager
Zoni Language Centers
Jan 2024 - Present (1 year 9 months)
Defined project goals and deliverables, facilitated developer workflows and timelines, and provided regular updates to senior management to ensure alignment and on-time delivery.
QA Manager
Zoni Language Centers
Jan 2023 - Present (2 years 9 months)
Developed and enforced QA procedures and guidelines, led and mentored the QA team, and designed scorecards and training materials to improve quality and performance.
QA Expeditor
Zoni Language Centers
Jan 2022 - Jan 2023 (1 year)
Assigned and monitored tickets to ensure timely resolution, conducted call and camera monitoring for compliance, and streamlined processes through regular quality assessments.
Tech Support & Academic Advisor
Zoni Language Centers
Jan 2021 - Jan 2022 (1 year)
Provided technical and academic support to students, managed placement tests and course assignments, and performed follow-ups to support student retention.
Education
Degrees, certifications, and relevant coursework
University of Caldas
Bachelor of Modern, Project Management
2015 - 2020
Bachelor degree completed at the University of Caldas from 2015 to 2020 with focus on project management and quality assurance for education and CRM platforms.
Availability
Location
Authorized to work in
Job categories
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