Jose Campo

Project Coordinator / Product Owner with 5+ years of experience leading cross-functional initiatives that connect technology, operations, and business outcomes in retail and SaaS environments.

Proven track record implementing transactional products, improving logistics and backend processes, and aligning technology initiatives with OKRs and customer experience improvements.

Experienced working with mobile POS, ecommerce, Salesforce, SAP, and WMS, acting as a bridge between business stakeholders and technical teams to drive high-impact initiatives from discovery to delivery.

PROFESSIONAL EXPERIENCE

MUEBLES JAMAR

Product Owner – Product Development
2020 – Present

Led initiatives that improved sales operations, logistics efficiency, and customer experience by aligning technology with business processes.

Key achievements:

• Led the implementation of the mobile POS (Android APK), including the quotation model used by sales teams across stores.
• Acted as internal consultant for modernization initiatives across POS and Ecommerce platforms.
• Coordinated stakeholders from Sales, Logistics, Marketing, Operations, and IT.
• Supported roadmap definition and product discovery, ensuring initiatives aligned with business OKRs.
• Managed backlog and delivery with Agile/Scrum teams.
• Improved documentation and cross-team communication practices.

Operations & Logistics Impact

• Participated in backend process improvements impacting logistics and delivery efficiency.
• Contributed to initiatives integrating business processes with SAP and WMS systems.
• Supported cross-area projects that improved delivery workflows and customer experience.
• Helped identify operational bottlenecks and translate them into technology initiatives.
• Contributed to initiatives that improved end-to-end operational performance.

MUEBLES JAMAR

CRM Analyst – Salesforce Administration
2019 – 2020

• Supported implementation and administration of Salesforce Sales Cloud.
• Acted as liaison between business teams and technical teams.
• Gathered requirements and coordinated enhancements.
• Supported Sales, Marketing, and Service initiatives.
• Contributed to reporting and process optimization.

MUEBLES JAMAR

Process Engineer
2018 – 2019

• Analyzed and improved operational processes across the company.
• Created process documentation and supported efficiency initiatives.
• Developed strong understanding of logistics and operational workflows.