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Lily WattersLW
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Lily Watters

@lilywatters

Customer Service Representative at Zimmer Biomet, supporting client and sales representative provisioning and resolving information needs.

Canada
Message

At Zimmer Biomet, I work with asset and logistics teams to ensure seamless provisioning for clients and sales representatives. I also provide reliable information and solutions while handling high-volume data entry for customers and team members across western Canada.

As a freelance editor and proofreader, I prepared, rewrote, and reviewed client pieces for accuracy, readability, and quality. My experience also includes tutoring English, writing, and ESL at Kwantlen Polytechnic University and supporting production and administration at Brent Comber Originals.

Experience

Work history, roles, and key accomplishments

Zimmer Biomet logoZB
Current

Customer Service Representative

Jun 2024 - Present (2 years 4 months)

Collaborated with asset and logistics teams to ensure seamless provisioning to clients and sales representatives. Provided reliable information and solutions to clients and sales representatives, and performed high-volume data entry for customers and team members across western Canada.

FR

Editor and Proofreader

Freelance/self-employed

Sep 2017 - May 2024 (6 years 8 months)

Determined readiness of written pieces, made changes, and approved final versions to satisfy client specifications. Checked reference sources to verify dates, facts, and statistics, and reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.

KU

English, Writing, and ESL Tutor

Kwantlen Polytechnic University

Jun 2014 - Dec 2016 (2 years 6 months)

Prepared and implemented lesson plans covering required course topics. Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement, and worked with other teachers to support struggling students.

BO

Production and Administrative Assistant

Brent Comber Originals

Jan 2008 - Dec 2012 (4 years 11 months)

Produced prototypes and documentation for new designs, participated in all stages of producing standard and custom orders, and assisted in the production of sculptural works. Dealt with incoming sales, provided invoicing and client communications, and assisted with shipping and receiving.

Education

Degrees, certifications, and relevant coursework

SA

Scrum Alliance

Certified Scrum Master (CSM), Scrum

2022 -

Certified Scrum Master (CSM) certification, ongoing since August 2022.

KU

Kwantlen Polytechnic University

Bachelor's Degree, English

2013 - 2020

Bachelor's degree in English from Kwantlen Polytechnic University, completed in 2020.

CC

Code Core

Full Stack Web Development, Full Stack Web Development

2016 - 2016

Completed a Full Stack Web Development program at Code Core in 2016.

Tech stack

Software and tools used professionally

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