Open to opportunities

Lily Rakes

@lilyrakes

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Dedicated front desk manager with expertise in customer service.

United States

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am Lillian Rakes, a dedicated front desk manager with a strong background in customer service and social media management. My experience spans various roles in the service industry, where I have honed my skills in appointment scheduling, client assistance, and administrative tasks. Currently, I manage the front desk at Fred Astaire Dance Studios, where I also oversee social media efforts to enhance our online presence.

Previously, I worked as a patient access representative at Sanford Health, where I was responsible for managing client inquiries and appointment scheduling. My journey in customer service began at Antique Trove, where I developed my skills in sales and customer relations. I pride myself on my ability to create a welcoming environment for clients and ensure their needs are met efficiently.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Manager

Current

Fred Astaire Dance Studios

Jun 2024 - Present (11 months)

Managed front desk operations, including answering phones, scheduling appointments, and assisting students. Handled social media management, inventory, and photography tasks.

Customer Service Appointment Management Social Media Management Inventory Management Photography Videography Calendar Management Editing

Patient Access Representative

Sanford Health

May 2023 - Nov 2023 (6 months)

Provided patient access services by answering phones, scheduling appointments, and assisting clients with inquiries and paperwork.

Customer Service Scheduling Phone Communication Calendar Management

Front Desk Associate

Massage Envy

Jul 2022 - May 2023 (10 months)

Handled front desk responsibilities including answering phones, scheduling appointments, and assisting clients. Managed cashier duties and some administrative tasks.

Customer Service Cashiering Appointment Management Phone Communication Administrative Support

Studio Coordinator

Waxing the City

Jul 2021 - Jul 2022 (1 year)

Coordinated studio operations by managing front desk tasks, scheduling appointments, and assisting clients. Performed cashier duties and light janitorial work.

Customer Service Scheduling Cashiering Administrative Support