Lilit Karapetyan

Defined product vision, strategy, and roadmap, aligned product goals with stakeholder expectations, and owned the product backlog with clear, detailed, and prioritized user stories. Collaborated with Scrum Master and development teams, led agile ceremonies, and managed product releases with a focus on continuous improvement.

Monitored table operations and activities during shifts, ensuring game rules and procedures aligned with operational standards. Oversaw dealers' and shufflers' conduct and performance, and handled customer complaints regarding problem gambling, unfair play, or cheating.

Communicated with players from different countries, ensured games were dealt according to procedure as per training, and answered customers' questions in real-time via live chat.

Communicated with clients regarding their needs and goals, performed administrative tasks such as preparing invoices, estimates, and scheduling meetings, and completed tasks assigned by the Director efficiently and timely.

Pursued a Master's degree in Marketing at the National Academy of Sciences of RA from 2019 to 2021.

Completed a Bachelor's degree in Arabic Studies at Yerevan State University from 2015 to 2019.