At Mayflower, I resolve customer account, payment, verification, and platform issues, handling an average of 140 new tickets per eight-hour shift in Zendesk.
I use Grafana metrics and admin tools to investigate issues, reproduce defects, and track escalations in Jira. I also review payment and IP details for potential fraud indicators, following internal procedures.
At Digitain, I provided B2B technical and operational support to partner agents across sportsbook, casino, esports, and virtual gaming products. I coordinated escalations with Product, Development, and Payments teams and documented troubleshooting procedures.
Earlier, I supported property-owner relationships and website and process improvements at Amaranoc.am, and led a five-person sales team at Address Realty. I also hosted live games for international audiences at Digitain.
