Open to opportunities

LILIAN BEATRICE MUTHUI KYENDWA

@lilianbeatricemuthui

Message

Dedicated customer service professional with strong interpersonal skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated customer service professional with a strong commitment to fostering a culture of excellence through continuous learning and personal development. My experience spans various roles where I have leveraged my interpersonal, time management, and organizational skills to contribute meaningfully to team success. I thrive in dynamic and challenging work environments, always aiming to provide high-quality service to clients.

Throughout my career, I have developed proficiency in computer and network systems, with hands-on experience in maintenance and setup. My analytical thinking and attention to detail have enabled me to make effective decisions and lead teams successfully. I pride myself on my ability to build relationships and professional networks, ensuring high levels of customer satisfaction and retention.

In my most recent role as a Digital Sales Associate at Copia Kenya, I effectively managed customer inquiries and resolved issues across multiple platforms, maintaining high responsiveness and client satisfaction. My previous experiences in sales and customer service have equipped me with the skills necessary to excel in fast-paced environments, and I am eager to bring my expertise to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Chatter

Current

Picu Dating App

Jan 2024 - Present (1 year 6 months)

Created a unique, engaging user experience through chats, fostering online interactions in line with platform tone and audience. Maintained high responsiveness and client satisfaction levels.

Chat User Engagement Customer Satisfaction Responsiveness Digital Communication

Digital Sales Associate

Copia Kenya

Mar 2021 - Aug 2023 (2 years 5 months)

Responded to customer inquiries and resolved issues via multiple digital channels and phone, handling inbound and outbound calls using a VOIP system. Guided customers through online ordering processes, promoted product offerings, and maintained high levels of customer satisfaction and retention.

3CX Social Media Management Customer Service Sales Reporting Logistics Coordination CRM Tools

Sales Representative

Unga Limited

Aug 2020 - Dec 2020 (4 months)

Sold Unga products to retail outlets and individual customers, servicing existing accounts and prospecting new clients. Ensured timely delivery and client satisfaction.

Sales Account Management Product Promotion Customer Satisfaction

Sales Associate

Vivo Phones

Feb 2019 - Jul 2020 (1 year 5 months)

Sold Vivo smartphones and accessories to walk-in and prospective customers. Provided product information and assisted with purchasing decisions.

Retail Sales Smartphone Sales Product Knowledge

Head Cashier

The Monarch Hotel

Jan 2015 - Jul 2016 (1 year 6 months)

Supervised a team of cashiers and managed shift schedules, handling billing, data entry, and reconciliations. Welcomed guests and supported front desk operations.

Cashier Supervision Billing Data Entry Reconciliations Customer Service

Intern

NHIF

May 2012 - Aug 2012 (3 months)

Performed data entry for claims processing and provided front-desk customer care and support. Supported various administrative tasks during the internship.

Data Entry Claims Processing Customer Care Administrative Support

Education

Degrees, certifications, and relevant coursework

Moi University – Town Campus

Bachelor's Degree, Travel and Tours

Studied Travel and Tours within the School of Business and Economics. Gained comprehensive knowledge in the field, preparing for a career in the travel and tourism industry.