Liliana Miron

Conducts onboarding sessions for new employees, delivering hands-on training and evaluating trainee performance. Maintains accurate employee records and acts as a liaison between HR, operations, and new staff.

Managed guest check-ins, check-outs, reservations, payments, and customer enquiries using hotel CRM systems. Delivered high-quality customer service and handled administrative tasks and guest service coordination.

Promoted graduate and postgraduate courses to potential students through social media and online platforms. Sourced and attracted high-potential student candidates, assessed applications, and conducted preliminary interviews.

Delivered translation and interpretation services for Romanian-speaking students and families. Supported teachers in providing inclusive education for EAL learners and assisted with cultural integration programmes.

Served as the primary contact for client enquiries, ensuring adherence to confidentiality and firm protocols. Coordinated appointments, consultations, and follow-up communication, and maintained accurate client records.

Delivered excellent customer service and consistently met sales targets. Managed stock levels, merchandising, and point-of-sale operations, and handled customer enquiries and returns.

Pursued a BSc (Hons) in Business and Human Resource Management at Anglia Ruskin University in London, UK.

Studied Romanian Language and Literature at the Faculty of Letters, Babeș-Bolyai University, Romania.