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Liezl Ann Villanueva

@liezlannvillanueva

Message

Detail-oriented scheduling specialist with a knack for customer service.

Philippines

Message

What I'm looking for

I seek a role that fosters growth and values collaboration in a dynamic environment.

I am a dedicated Scheduling Specialist at Sagility Philippines B.V., where I provide value-driven service to customers by assessing their needs and ensuring efficient appointment scheduling. My role involves coordinating with healthcare providers, doctor's offices, and patients to confirm, reschedule, or cancel appointments while actively resolving any issues related to insurances and eligibility.

Previously, I contributed to various indie literary magazines, managing and designing websites for blogs and reviews. My experience as a Digital Content Editor at Reed Elsevier allowed me to hone my skills in data entry, online research, and document verification, ensuring accuracy in legal citations and website linking.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Specialist

Current

Sagility Philippines B.V.

Jan 2025 - Present (11 months)

Provided value-driven service to customers, assessing needs and coordinating appointment schedules with healthcare providers, doctor's offices, and patients. Confirmed, rescheduled, or canceled appointments, providing necessary details and resolving issues related to insurances and copayments. Utilized CRM and other software to track and manage appointments.

Scheduling Appointment Management Customer Service CRM Software

Contributor

Indie Literary Magazines

Aug 2022 - Dec 2024 (2 years 4 months)

Managed and designed a website for blogs and reviews, ensuring content adhered to style guidelines. Researched industry topics for various content types. Maximized user-generated platforms and tools to interpret reader preferences.

Content Management Research Writing

Digital Content Editor

Reed Elsevier Shared Services Philippines, Inc.

Dec 2018 - Aug 2022 (3 years 8 months)

Experienced in data entry, website linking, and online research of legal documents from American courts. Verified accuracy of documents through website checks and database runs. Communicated with senior editors to process complex citations and proper website linking.

Data Entry Online Research Database Management Communication

Education

Degrees, certifications, and relevant coursework

University of the Philippines Visayas

Bachelor of Business Administration, Business Administration Major in Marketing

2014 - 2018

Completed a Bachelor's degree focusing on Business Administration with a specialization in Marketing. Studied core business principles, market analysis, consumer behavior, and strategic marketing techniques.