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Liezel Pomarijos

@liezelpomarijos

Player Support Representative at Transperfect, resolving game account and gameplay issues for players.

At Transperfect, I responded to player inquiries and resolved account, payment, and gameplay issues through email and ticketing systems. I documented cases in CRM and ticket management systems and escalated complex issues when needed.

At Thoth AI, I moderated user-generated content and reviewed appeals against platform policies. At Appen Service Philippines, I annotated and reviewed image, video, and audio data, including pixel and LiDAR tasks.

Experience

Work history, roles, and key accomplishments

Player Support Representative

Transperfect

Dec 2025 - Jul 2026 (7 months)

Responded to player inquiries via email and ticketing systems, providing timely and professional support. Investigated and resolved account-related issues and diagnosed technical problems.

CRM Zendesk Ticketing Systems Customer Support Troubleshooting Communication Skills

Trainor/Validator/Moderator

Thoth AI

Sep 2023 - Dec 2025 (2 years 3 months)

Reviewed and validated user appeals and moderated user-generated content across platforms. Performed content labeling and validation tasks with a focus on accuracy and quality.

Content Moderation Data Validation Quality Assurance TikTok Spotify Communication Skills

Player Support Representative

PTW International Holdings LTD

Nov 2023 - Oct 2024 (11 months)

Responded to player inquiries and resolved technical and account-related issues. Collaborated with team members and escalated complex problems as needed.

Customer Support Troubleshooting Live Chat Email Support Communication Skills

Data Processing Associate

Appen Service Philippines

Jul 2021 - Jul 2023 (2 years)

Performed pixel annotation, bounding boxes, polygons, and other annotation tasks. Reviewed and corrected pre-annotated content across image, video, and audio.

Annotation Tools Bounding Boxes Polygon LiDAR Video Annotation Audio Annotation Data Processing