MGMichelle Guilalas
@michelleguilalas
Content Moderation Specialist dedicated to online safety and user satisfaction.
PhilippinesWhat I'm looking for
I am a Content Moderation Specialist with nearly 5 years of experience in Trust and Safety. My expertise lies in reviewing content, enforcing guidelines, and handling sensitive cases to maintain safe online environments. I have a strong commitment to accuracy and communication, ensuring that users feel secure while engaging with platforms.
In addition to my moderation experience, I have spent a year in Player Engagement Support, where I resolved technical issues and prioritized user satisfaction. My background in data analysis and risk assessment has equipped me with the skills to identify trends and patterns related to policy violations, allowing me to contribute effectively to cross-functional teams.
Experience
Work history, roles, and key accomplishments
Player Support Agent
Keywords Studios
May 2024 - Jul 2025 (1 year 2 months)
Delivered excellent customer support to players, investigating and resolving player inquiries promptly through ticketing, email, or chat. Played a crucial role in gathering and delivering player feedback according to established procedures.
Trust and Safety Associate
Accenture Inc.
Sep 2020 - Dec 2024 (4 years 3 months)
Monitored user-generated content, messages, and interactions to identify potential policy violations and investigated reported content or user behavior. Analyzed data and metrics to identify trends and patterns related to policy violations.
Admin Staff
Goldenwin Empire Marketing Corporation
Aug 2019 - Jan 2020 (5 months)
Provided administrative support to the team/department, handling phone calls, emails, and correspondence. Maintained filing systems and record keeping, and prepared and distributed memos, letters, and reports.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Travel Management
2015 - 2019
Completed a Bachelor of Science in Travel Management. Gained foundational knowledge in the travel and tourism industry.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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