Lidia Rizza

Managed travel insurance claims from initial assessment through to resolution, acting as a key point of contact for customers. Assessed claims in line with policy terms, identified and escalated potential fraudulent claims, and handled high volumes of incoming customer calls.

Managed staff and organised daily service operations in a busy customer-facing environment. Monitored operating costs, managed procurement and supplies, and ensured compliance with health and hygiene regulations.

Prepared starters and side dishes, coordinated kitchen activities, and supported daily operations in a fast-paced team environment. Maintained high standards of organisation and food preparation.

Provided administrative and accounting support, managed day-to-day office activities and documentation, and supported accounting-related administrative processes.

Managed VAT invoicing activities for the Swiss market, processed invoices accurately and efficiently, and supported administrative activities related to invoicing.

Monitored team quality and performance, managed customer complaints and escalations, and handled incoming calls. Kept management informed of team performance and operational issues.

Managed reservation enquiries in Italian, English and French, and assisted customers with airline reservations and related enquiries. Used Amadeus, GuideRes and Skyspeed reservation systems.

Managed passenger check-in procedures and assisted passengers with boarding procedures. Supported smooth and efficient airport operations in a busy international environment.

Pursued a Master's in Tourism Management from September 2006 to March 2007.

Completed an Accounting Diploma in June 2000.