Looking for a job

Carmen Salpietra

@carmensalpietra

I'm a hospitality receptionist managing guest stays, reservations, and service issues across hotels and holiday apartments.

Spain

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What I'm looking for

I'm looking for a hospitality or tourism role where I can support guests, manage reservations and reception operations, solve service issues, and continue growing in an international environment.

I'm currently supporting guest stays at Living4Malaga Holiday Apartments, handling customer service, check-ins and check-outs, reservations, booking platforms, accounting activities, and service issues.

I've also worked as a receptionist at Ibis Budget Malaga and Hotel Miravalle in Ribera, alongside internships at Hotel Del Pintor Malaga and Mercure Hotel Palermo Centro.

At Hotel Miravalle, I managed bookings and partnerships with travel agencies and tour operators, invoices, collections, payment notes, arrival schedules, document archiving, and guest satisfaction.

I'm passionate about tourism and hospitality, and I enjoy providing satisfactory service to guests from diverse backgrounds with organization, communication, adaptability, and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Living4Malaga Holiday Apartments

Oct 2024 - Present (1 year 11 months)

Handles customer service, check-in and check-out processes, manages reservations and booking platforms, resolves issues, and performs accounting activities.

Customer Service Reservations Issue Management Accounting

Education

Degrees, certifications, and relevant coursework

University of Malaga

Master's Degree, Tourism Management and Planning

Activities and societies: Erasmus Double Degree programme

Master's degree in Tourism Management and Planning, with participation in the Erasmus Double Degree programme.

University of Palermo

Bachelor's Degree, Tourism Sciences

Bachelor's degree in Tourism Sciences (L-15).

University of Palermo

Master's Degree, Tourism Systems and Hospitality Management

Activities and societies: Erasmus Double Degree programme; courses taught by professors from Florida International University

Master's degree in Tourism Systems and Hospitality Management (LM 49), with approximately 30% of credits taught by professors from the Chaplin School of Hospitality and Tourism Management, Florida International University.