Horiana Jacobs
@horianajacobs
Accounts receivable specialist with 15+ years in collections and customer service.
AustraliaWhat I'm looking for
I am a motivated accounts receivable and customer-relations professional with over 15 years' experience across collections, sales, and financial transactions. I consistently exceed recovery and sales targets by building client trust and applying clear negotiation and conflict-resolution techniques.
In my current role I manage end-to-end AR processes including invoicing, reconciliations and proactive collections, and I collaborate closely with sales and service teams to resolve disputes and reduce overdue balances. Previously I recovered delinquent accounts at scale, applied skip-tracing strategies, and maintained compliance using debt management systems.
I am proficient in Microsoft Office Suite, Google Workspace and debt management software, and I bring strong time management, reporting and customer-communication skills that drive operational excellence and measurable financial improvements.
Experience
Work history, roles, and key accomplishments
Accounts Receivable Specialist
Online Marketing Gurus
May 2025 - Present (4 months)
Manage end-to-end accounts receivable processes including invoicing, collections and reconciliations, reducing overdue balances and generating monthly AR reports to support financial strategy.
Customer Relationship Manager
Credit Corp
Jan 2018 - Dec 2024 (6 years 11 months)
Recovered delinquent accounts via negotiation and skip-tracing, consistently exceeding monthly recovery targets while maintaining compliance with debt management processes.
Gym Receptionist
EMF Fitness
Jan 2017 - Dec 2018 (1 year 11 months)
Processed memberships and transactions with 100% accuracy, scheduled classes and appointments, and maintained a professional front desk to support member retention.
Telemarketing Representative
Thomas Direct
Jan 2014 - Dec 2017 (3 years 11 months)
Exceeded sales targets through cross-selling and upselling, achieving a 20% average call conversion rate and converting hesitant leads into customers.
3IC (Third in Charge)
Hallensteins
Jan 2013 - Dec 2014 (1 year 11 months)
Trained and mentored staff, conducted weekly stock checks to ensure inventory accuracy, and operated POS systems while supporting visual merchandising to hit sales targets.
Education
Degrees, certifications, and relevant coursework
Credit Corp
Certificate III in Financial Services, Financial Services
Completed a Certificate III in Financial Services focused on credit and debt management practices.
New Plymouth Girls' High School
NCEA Level 1, Secondary Education
2014 - 2017
Completed NCEA Level 1 studies at New Plymouth Girls' High School between 2014 and 2017.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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