Open to opportunities

Liann Grace

@lianngrace

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Independent legal assistant committed to delivering precise legal support.

Philippines

Message

What I'm looking for

I am looking for a role that values integrity and professionalism, with opportunities for growth and development.

I am a dedicated legal assistant with a strong commitment to providing precise legal support with professionalism and integrity. My experience includes optimizing data organization and processing, which led to an impressive 80% increase in productivity at my current firm. This transformation has allowed us to scale operations significantly, managing over 600 clients per month.

In my role at Fan Law Office, I excel in client communication, ensuring timely updates throughout the appeal process to maintain high client satisfaction. I also streamline attorney scheduling and manage case documentation effectively, contributing to successful outcomes. My work at Texas Legacy & Estate Planning further showcases my ability to improve first-contact resolution and enhance client intake processes, ensuring compliance and accuracy.

With a background in event management and project coordination, I bring a unique skill set that enhances my legal support capabilities. I am passionate about leveraging my skills to contribute positively to my team and the clients we serve.

Experience

Work history, roles, and key accomplishments

Current

Legal Assistant

Current

Fan Law Office

Jan 2025 - Present (8 months)

Redesigned and optimized data organization and processing, increasing productivity by 80%. This transformation enabled the firm to scale operations, expanding from 45 clients last year to managing 600+ clients per month.

Client Communication Scheduling Legal Support Productivity Optimization

Current

Legal Assistant

Current

Texas Legacy & Estate Planning

Jan 2025 - Present (8 months)

Improved first-contact resolution by 57%, reducing the need for additional attorney consultations and enabling the firm to accommodate more clients. Managed intake processes, ensuring accurate and thorough client information.

Intake Process Auditing Compliance Client Resolution Legal Support Process Improvement Client Communication

Engagement & Experience Ambassador

TaskUs

Jun 2021 - Dec 2024 (3 years 6 months)

Coordinated and executed a corporate event with 400 employee attendees, increasing satisfaction by 31%, reducing resignations by 12%, and boosting agent productivity. Provided organizational and logistical support to ensure efficient task execution.

Administrative Assistance Corporate Events Event Management Event Planning Project Management Budgeting Employee Engagement Productivity Improvement Logistics

Education

Degrees, certifications, and relevant coursework

New Era University

Bachelor of Arts, Political Science

Studied Political Science, gaining a comprehensive understanding of political systems, theories, and public policy. Developed strong analytical and research skills applicable to legal and administrative fields.

San Pedro Relocation Center National High School

High School Diploma, Humanities and Social Sciences

Completed the Humanities and Social Sciences strand, focusing on critical thinking, research, and communication skills. Prepared for higher education with a strong foundation in social sciences.

San Pedro Relocation Center National High School

Technical Vocational High School Diploma, Personal Computer and Hardware Servicing

Specialized in Personal Computer and Hardware Servicing, acquiring practical skills in computer maintenance and troubleshooting. Graduated with honors and obtained NCII certification in Personal Computer & Hardware Servicing.