Open to opportunities

Lialyn Sillacay

@lialynsillacay

Message

I resolve customer inquiries and process payments accurately in fast-paced environments.

Philippines

Message

What I'm looking for

I'm looking to use my customer service, communication, empathy, and payment-processing skills to contribute to exceptional customer experiences in a fast-paced environment.

I've handled inbound calls at Alorica, responding to customer inquiries, resolving issues, and processing payments accurately and efficiently.

At Santolan Brew Leaf, I prepared beverages, managed customer orders, organized receipts, and processed transactions. My cashier and attendant experience at Hebron further strengthened my ability to support customers in busy environments.

I bring communication, empathy, policy understanding, adaptability, teamwork, and time management to creating exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Alorica

Jul 2024 - Jan 2026 (1 year 6 months)

Addressed inbound calls, responded to customer inquiries, and resolved issues effectively. Processed customer payments with accuracy and efficiency.

Customer Service Problem Solving Payment Processing

Barista / Cashier

Santolan Brew Leaf

Jan 2024 - Dec 2024 (11 months)

Prepared and served a diverse range of beverages to patrons. Managed customer orders, organizing receipts and processing payment transactions efficiently.

Customer Service Cash Handling Order Management