At Pomeroy, I provided Level 2 deskside support for B. Braun Medical Inc., troubleshooting hardware, software, operating system, and connectivity issues in a medical manufacturing environment. I also assisted with equipment refreshes, deployments, and workstation setup.
At Lehigh Valley Health Network, I provided remote help desk support to healthcare employees and helped Epic MyChart users with account access. I documented incidents and escalated issues that needed additional support.
Across field service, service desk, and IT support roles, I’ve worked with Windows and macOS systems, enterprise applications, and IT equipment. I also supported inventory operations for St. Luke’s University Health Network, recording and verifying asset details using Microsoft Excel.
