Open to opportunities

Lexi Roop

@lexiuser1

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Customer-focused escalations specialist skilled in conflict resolution, training, and operational accuracy.

United States

Message

What I'm looking for

I seek a role where I can apply my escalation resolution and training strengths in a collaborative, service-oriented environment with growth and development opportunities.

I am an experienced escalations representative with a proven record of resolving complex customer issues at a major financial institution, serving as a subject matter expert and new-hire trainer. I bring meticulous attention to detail, strong organizational skills, and the ability to learn new systems quickly.

Previously, I managed stage technician operations at Roanoke College, overseeing sound and lighting for events, coordinating logistics, and improving team performance in fast-paced environments.

I studied psychology, Italian, Spanish, philosophy, and music at Roanoke College, and I am recognized for leadership and service through awards such as a Manager Spotlight Award from my employer.

Experience

Work history, roles, and key accomplishments

Current

Escalations Representative

Current

Wells Fargo Bank

Jan 2022 - Present (3 years 11 months)

Assessed and resolved complex customer issues for personal and business accounts with professionalism and accuracy; served as subject matter expert and new-hire trainer to improve team performance.

Credit Cards Account Management Training Microsoft Office Proofreading Typing

Stage Technician Manager

Roanoke College

Aug 2018 - Nov 2020 (2 years 3 months)

Managed stage crew operations and executed sound and lighting setups for campus events, improving event technical accuracy and team coordination in a fast-paced environment.

Sound Engineering Team Management Technical Setup Collaboration Time Management Troubleshooting