Lexi Steadman
@lexisteadman
Dedicated customer care specialist with management experience in the food industry.
What I'm looking for
I am a results-driven professional with a strong background in customer service and restaurant management. Currently serving as a Customer Care Specialist at Blair Tech since November 2024, I bring a proven track record of enhancing customer satisfaction and operational efficiency. My previous roles as General Manager and Assistant Manager at Panera Bread have equipped me with expertise in team leadership, inventory control, and profit & loss management.
With over a decade of experience in the food industry, I have developed a robust skill set that includes guest service, restaurant management, and payroll management. My ability to effectively communicate and manage teams has consistently contributed to the success of my previous employers. I am passionate about delivering exceptional customer experiences and driving business growth through efficient operations and strategic decision-making.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Blair Tech
Nov 2024 - Present (7 months)
Responsible for providing exceptional customer service and support, addressing customer inquiries, and resolving issues to ensure customer satisfaction.
Assistant Manager
Panera Bread
May 2019 - Nov 2023 (4 years 6 months)
Assisted in managing restaurant operations, trained staff, and maintained customer service standards to enhance the dining experience.
General Manager
Panera Bread
Jan 2021 - Nov 2023 (2 years 10 months)
Oversaw daily operations, managed staff, and ensured high standards of food quality and customer service in a fast-paced restaurant environment.
Shift Leader
Bob Evans Restaurants
Jul 2018 - Jun 2021 (2 years 11 months)
Led shifts by supervising staff, ensuring quality service, and managing daily operations to meet restaurant goals.
Housekeeper
Rosedale Green
Aug 2016 - Mar 2017 (7 months)
Performed cleaning and maintenance tasks to ensure a safe and pleasant environment for residents and visitors.
Hostess/Server
Bob Evans Restaurants
Dec 2013 - Aug 2016 (2 years 8 months)
Welcomed guests, managed seating arrangements, and provided food service to enhance the dining experience.
Crew Member/Cashier
SubStation II
Jun 2012 - Dec 2013 (1 year 6 months)
Provided customer service, handled cash transactions, and assisted in food preparation in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Dixie Heights High School
High School Diploma, High School Education
2011 - 2015
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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