Lewis Nyamongo

Managed end-to-end court documentation and electronic filing, improving case traceability and reducing incident retrieval time; coordinated criminal registry operations and standardized processes to improve response times and compliance.

Delivered high-volume frontline customer service and Tier 1 support, processing orders and payments accurately while resolving complaints and meeting SLA targets to improve turnaround during peak periods.

Generated new business for security and medical software solutions, managed CRM records and sales pipelines, and conducted market outreach that increased technical lead flow within assigned territories.

Supported marketing campaign planning and execution, prepared sales reports and tracked distribution performance, and contributed to knowledge base development and troubleshooting of supply-chain issues.

Conducted remote debt collection activities, managing client communications and reconciliations while adhering to compliance and escalation procedures.

Performed data entry and records management for the Milimani Law Courts, supporting electronic records systems and ensuring accuracy during case processing periods.

Performed data annotation and remote process tasks supporting distributed projects, ensuring data integrity and timely delivery of assigned workflows.

Earned a Certificate in Digital Marketing, covering digital marketing tools and campaign fundamentals.

Activities and societies: Member of the Business Club, BIZZMAN

Completed a Bachelor's Degree of Business Administration with a focus in Marketing, covering business administration and marketing principles.

Completed a Diploma in Fashion and Design, focusing on practical tailoring and fashion design skills.