Letiqua Johnson
@letiquajohnson
Results-driven Master's graduate with expertise in case management and data analysis.
What I'm looking for
I am a results-driven Master's graduate with over 10 years of experience in case management and data analysis. My professional journey has equipped me with strong skills in remote client support and cross-functional collaboration, enabling me to thrive in high-volume operations. I am passionate about leveraging my analytical insights to enhance client experiences and streamline processes.
In my recent role as a Physician Referral Coordinator at Teladoc Health, I successfully supported telemedicine practices by coordinating physician schedules and managing patient referrals. My ability to utilize EHR systems and CRM tools has allowed me to maintain data accuracy and provide exceptional administrative support. I have also developed operational procedures that improved data collection and case management in my previous positions.
With a Master's degree in Psychology on the horizon, I am actively pursuing opportunities in case coordination, client support, or administrative roles that allow me to apply my analytical skills and contribute to meaningful outcomes. I am open to remote opportunities and eager to make a positive impact in my next role.
Experience
Work history, roles, and key accomplishments
Physician Referral Coordinator
Teladoc Health
Jan 2022 - Jan 2023 (1 year)
Coordinated physician schedules and managed patient rescheduling for telemedicine practices. Provided administrative support and facilitated referrals to specialists, ensuring efficient operations in a remote setting.
Client Support Specialist
Hobsons
Jan 2018 - Jan 2019 (11 months)
Provided technical support for schools using Hobson's student information system. Developed operational procedures to enhance data collection and utilized JIRA and Salesforce for issue tracking and support process improvement.
Client Care Coordinator
South Carolina Veterinary Specialists & ER Care
Jan 2016 - Oct 2018 (2 years 9 months)
Maintained patient records using EMR systems and scheduled high-volume intake appointments. Managed billing processes and improved client satisfaction through effective communication and data accuracy.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Master of Science, Psychology
2022 - 2024
Pursuing a Master's degree in Psychology, focusing on advanced psychological theories, research methodologies, and practical applications in mental health and case management.
Southern New Hampshire University
Bachelor of Arts, Psychology
2018 - 2022
Completed a Bachelor's degree in Psychology, studying foundational concepts in psychology, human behavior, and research techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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