Leticia Pinheiro Da Silveira
@leticiapinheirodasil
I deliver high-volume financial service, resolve complex client issues, and strengthen frontline operations.
CanadaWhat I'm looking for
At TD Canada Trust, I executed high-volume financial transactions, delivered tailored client support, and contributed over $1 million in new business assets through relationship management and financial product recommendations.
I consistently ranked in the branch’s top 10% for service quality and client retention while resolving account discrepancies and fraud concerns with empathy, accuracy, and follow-through. I also trained new team members, supported frontline supervision, and helped improve service speed and accuracy by 15%.
My background also includes team supervision, cash operations, administrative support, dental front-desk work, personal data entry, and virtual English instruction. I bring fluent Portuguese and English communication, conversational Spanish, strong organization, and a dependable customer-first approach.
Experience
Work history, roles, and key accomplishments
Executed high-volume financial transactions with 100% compliance, delivered personalized support exceeding referral and satisfaction targets, and contributed over $1 million in new business assets. Trained new team members and assisted in supervising front-line operations, boosting service speed and accuracy by 15%.
Education
Degrees, certifications, and relevant coursework
Yorkdale Secondary School
Ontario Secondary School Diploma, General Studies
Completed the Ontario Secondary School Diploma at Yorkdale Secondary School in Toronto, Canada.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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