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Georgia Shannon

@georgiashannon

Office Support Professional with banking customer service experience at TD Call Centre and skills in data entry and Microsoft 365.

Canada

Message

At TD Call Centre, I handled customer inquiries about banking products and services, assisted with account needs, and followed security and authentication procedures.

Across my office support experience, I entered and verified data, prepared reports and correspondence, and took meeting minutes. I use Microsoft 365, including Word, Outlook, and PowerPoint.

Experience

Work history, roles, and key accomplishments

Residential Custodial Services

Brock University

Jan 2023 - Dec 2024 (1 year 11 months)

Performed general office duties and custodial tasks, ensuring cleanliness and maintenance of residential facilities.

Cashier

Freshmart

Jan 2021 - Dec 2022 (1 year 11 months)

Processed cash, debit and credit card transactions while maintaining accuracy. Handled customer complaints with tact and professionalism.

Cash Handling Customer Service Point of Sale

Customer Service Representative

TD Call Centre

Jan 2025 - Present (1 year 9 months)

Handled inbound customer inquiries and requests across a range of banking products and services. Assisted customers with account inquiries, transactions, payments, and general banking needs.

Customer Service Data Entry Microsoft Office Communication Skills Problem Solving