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Lethabo Hlabioa

@lethabohlabioa

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I translate business needs into technology solutions, process improvements, and actionable Power BI insights.

South Africa

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What I'm looking for

I'm looking to bridge business and technology through requirements analysis, process improvement, stakeholder collaboration, and practical solutions that support organizational transformation and continuous improvement.

At Ortho-Xact, I analyze business processes, gather and document requirements, and support system enhancements that improve operational efficiency. I create BRDs, FRSs, process flows, workflows, user stories, user guides, and Power BI dashboards to help stakeholders make informed decisions.

I bridge business and technical teams by translating operational challenges into practical, value-driven technology solutions. My work includes As-Is and To-Be process mapping, gap analysis, change management, software deployments, system-impact assessments, and collaboration with third-party vendors.

Previously at Ascendis Health, I delivered first- and second-line technical support, managed Microsoft 365 and Entra ID access, supported application deployments, and resolved business-critical incidents. I bring a foundation in business analysis, software development, project management, and hands-on IT operations.

Experience

Work history, roles, and key accomplishments

Business Analyst / IT Support Analyst

Ortho-Xact

May 2023 - May 2026 (3 years)

Analyzed business processes and operational requirements to identify opportunities for process improvement and technology-driven solutions. Collaborated with stakeholders to gather, analyze, and document business and system requirements, and developed Power BI dashboards for data-driven decision-making.

Business Analysis Requirements Gathering Business Requirements Documentation Process Mapping Gap Analysis Power BI Stakeholder Management Data Analysis Change Management SDLC Microsoft 365 Microsoft Entra ID

IT Support Analyst

Ascendis Health

May 2021 - May 2023 (2 years)

Administered Microsoft 365 and Microsoft Entra ID user accounts, access permissions, and MFA. Delivered first- and second-line technical support, performed root cause analysis, and supported software deployments and system upgrades.