At Instant Funding, I managed complex customer and operational escalations across trading and financial services workflows. I helped improve the company's Trustpilot rating from approximately 3.2 to 3.8 through structured complaint handling and escalation management.
At QT Funded, I reviewed trading activity against risk policies, account rules and business controls. I investigated potential rule breaches and worked with Support to resolve customer cases accurately and consistently.
At The5ers, I led and supported a customer operations team in a high-volume fintech environment. I managed workflows and escalations, coached team members, and maintained process documentation.
At The Funded Trader, I supported high-volume trader operations across Discord and Intercom while maintaining 90%+ CSAT. I also produced KPI reports and supported workflow improvements.
