Leslie Lane
@leslielane
Assistant General Manager focused on operational excellence, staff development, and customer satisfaction.
United StatesWhat I'm looking for
I’m an Assistant General Manager with a solid background in management and operations, trusted for reliability and effective problem-solving in fast-paced environments. I’m known for strong team collaboration, adaptability, and achieving tangible results.
I enhance team efficiency through strategic planning, staff development, and operational efficiency—building training programs for new staff and improving onboarding and knowledge retention. I also implement inventory management systems to optimize stock levels and reduce waste.
I evaluate performance metrics and analyze customer feedback to continuously improve service quality and customer satisfaction. From recruitment and hiring to leading shifts, I bring leadership, decision analysis, and attention to detail to every day of operations.
Experience
Work history, roles, and key accomplishments
Assistant General Manager
Zaxby's
Jan 2024 - Present (2 years 5 months)
Improved restaurant operational efficiency by developing training programs for new staff and aligning day-to-day goals with strategic initiatives. Implemented inventory management to optimize stock levels and reduce waste, and used customer feedback and performance metrics to drive service quality and satisfaction.
Crew Trainer & Cashier
Zaxby's
Aug 2022 - Apr 2024 (1 year 8 months)
Operated POS terminals, handled cash orders, and led supervised shifts to maintain high customer satisfaction in a fast-paced environment. Managed BOH stations and expedited 200+ orders per shift while training and supporting team members.
Server and Cashier
Shane's Rib Shack
Jan 2022 - Jul 2022 (6 months)
Coordinated with waitstaff, kitchen, and managers to ensure guest satisfaction while serving lunch and dinner to 100–150 customers per shift. Resolved customer complaints and escalated concerns to management as needed to maintain service quality.
Education
Degrees, certifications, and relevant coursework
Gordon State College
Associate's Degree in Psychology, Psychology
Currently working towards an Associate's degree in Psychology at Gordon State College in Barnesville.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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