Looking for a job

Leslie Focsa

@lesliefocsa

Hi! I'm Leslie. I am a lover of problem solving, process improvement and puzzles. Seeking a role with a company that wants to improve!

United States

Message

What I'm looking for

Seeking a role that involves hands on process improvement, including process documentation, root cause analysis and process design. Open to individual contributor or leadership roles.

Continuous Improvement Leader with 10+ years’ experience optimizing productivity and driving growth. Trusted advisor to senior leadership, providing data-driven insights that empower decision-making and ensure successful outcomes. Track record of leveraging industry best practices and innovative techniques to solve stakeholder pain points. Demonstrated success in analyzing operations and launching improvements that cut costs, improve productivity, and boost ROI.

Experience

Work history, roles, and key accomplishments

Current

Director, Global Process Engineering

Current

Crawford & Company

Jan 2025 - Present (1 year 5 months)

Led a process transformation team to identify, prioritize, and implement improvements that enhance global operational efficiency and support strategic objectives. Drove process redesign to improve efficiency and capacity while reducing costs and eliminating operational bottlenecks.

Process Engineering Change Management Process Governance Process Mapping Operational Excellence Stakeholder Management Training & Coaching Lean Six Sigma

Global Process Engineer

Crawford & Company

Jan 2024 - Jan 2025 (1 year)

Designed, refined, and standardized global processes to improve efficiency and scalability across diverse stakeholders. Assessed current-state process gaps and compliance risks, and facilitated cross-functional workshops to enable successful system design and adoption.

Process Standardization Current State Assessment Workshop Facilitation Operational Risk Management Compliance Data Analysis Process Design Business Intelligence Change Enablement

Senior Project Manager

Crawford & Company

Jan 2022 - Jan 2024 (2 years)

Managed domestic and international transformation and acquisition integration initiatives by defining scope, developing project charters, and building execution plans. Delivered strategic initiatives using Lean Six Sigma and Waterfall methods and created case studies and white papers for internal and external audiences.

Project Management Lean Six Sigma Waterfall Stakeholder Management Requirements Gathering Workshop Facilitation Process Improvement

Senior Manager, Product Innovation

Crawford & Company

Jan 2020 - Jan 2022 (2 years)

Set vision and strategy for new product offerings by collaborating with business units, customers, and industry associations to identify market opportunities and requirements. Led Agile product development and tracked performance metrics using customer insights to inform enhancements for the WeGoLook product portfolio.

Product Strategy Agile Delivery Market Research Customer Feedback Analysis Performance Metrics GTM Planning Requirements Definition

Manager, Crawford Innovative Ventures

Crawford & Company

Jan 2019 - Jan 2020 (1 year)

Partnered with software development teams to define technical requirements for Crawford Inspection Services and support new service launch. Streamlined service delivery by overseeing integration of applicant tracking, background screening, and messaging platforms and by engaging independent contractors.

Technical Requirements Software Integration Stakeholder Management Agile Methodology

Supervisor

EA Renfroe

Jan 2017 - Jan 2019 (2 years)

Managed UAT for Personnel Department enhancements and led a team of 12–20 Project Owners to deliver operational objectives. Built process inventories and maps, created a SOP library, and developed BI dashboards and SQL queries to support operational analysis and decision-making.