CSCass Smith
@casssmith
Process improvement leader driving operational efficiency, cost savings, and scalable workflow solutions.
United StatesWhat I'm looking for
I am a results-driven Process Improvement Leader with over 15 years of experience improving operational efficiency, reducing costs, and enhancing quality across healthcare and manufacturing environments.
I specialize in Lean Six Sigma methodologies, DMAIC, process mapping, and change management, and I routinely partner with finance, audit, and executive sponsors to enable scalable, auditable workflows.
My recent work includes leading ERP-aligned process design for substantial business growth, deploying HIPAA-compliant digital platforms for providers, and recovering significant unbilled revenue through utilization management initiatives.
I hold a Lean Six Sigma Black Belt and bring strong technical capabilities with Visio, Excel, Power BI, SharePoint, and Epic Systems to drive measurable performance improvements and sustainable operational excellence.
Experience
Work history, roles, and key accomplishments
TGWorkflow and Process Improvement Advisor
The Cigna Group
Jan 2022 - Apr 2025 (3 years 3 months)
Led end-to-end workflow transformation for Evernorth Home-Based Care, supporting 76% business growth and deploying HIPAA-compliant digital tools for 70+ providers to improve compliance and operational finance processes.
Senior Process Improvement Advisor
Erlanger Health System
Oct 2017 - Dec 2021 (4 years 2 months)
Led utilization management and patient experience initiatives that recovered $204K in unbilled revenue and improved dermatology throughput by 39%, while reducing Pediatric ED cycle time by 20%.
MCDrove equipment effectiveness and safety redesigns that improved product quality by 86%, increased availability 33%, and cut injury risk 78% across the enterprise.
MCExecuted defect reduction and takt time analysis delivering $50K savings, increasing throughput 24% and reducing changeover time 49% through workflow standardization and Kaizen events.
Education
Degrees, certifications, and relevant coursework
NUNorth Carolina State University
Master of Science, Textile and Apparel Technology Management
Completed Master of Science in Textile and Apparel Technology Management at North Carolina State University, focusing on technology and management in textile and apparel sectors.
CUClemson University
Bachelor of Science, Industrial Engineering
Completed Bachelor of Science in Industrial Engineering at Clemson University, with coursework in process improvement and engineering fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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