Leslie Edison Diares
@leslieedisondiares
Motivated candidate with a passion for learning and customer service.
United StatesWhat I'm looking for
I am a motivated and detail-oriented professional with a strong passion for learning and adapting to various work environments. My experience spans multiple roles, where I have consistently demonstrated my ability to connect with customers and provide exceptional service. I thrive in fast-paced settings and am always willing to take on additional responsibilities to meet team goals.
Throughout my career, I have developed a diverse skill set that includes effective communication, multitasking, and conflict resolution. My time as a Customer Advocate II at Blue Cross Blue Shield honed my ability to resolve issues efficiently while maintaining a positive demeanor. I take pride in being a reliable source of information for my team and have successfully trained new hires in best practices, ensuring a collaborative and productive work environment.
Experience
Work history, roles, and key accomplishments
Beertender
Soco Taphouse and Brew Company
Mar 2024 - Jun 2024 (3 months)
Provided friendly and professional customer service while making meaningful connections with patrons. Adapted to high volume hours and filled in shifts as needed, ensuring smooth operations.
Customer Advocate II
Blue Cross Blue Shield (HCSC)
Apr 2021 - Dec 2023 (2 years 8 months)
Handled customer inquiries and resolved issues through outbound calls. Processed claims and de-escalated frustrated calls, providing quick and accurate information to customers and team members.
Cook II
Sodexo at Goodfellow Air Force Base
Jun 2018 - Mar 2023 (4 years 9 months)
Worked in a fast-paced kitchen environment, maintaining cleanliness and efficiency. Trained new hires and communicated effectively with colleagues to enhance workflow.
Cashier/Cook
Stripes Convenience Store
Aug 2013 - Dec 2017 (4 years 4 months)
Managed cash handling and provided excellent customer service. Contributed to high sales performance through effective promotion of products and a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Bronte High School
High School Diploma, General Education
Completed high school education with a focus on foundational skills necessary for further education and career development.
AUAngelo State University
Some College, Graphic Design
Studied Graphic Design, focusing on visual communication and the principles of design to create effective graphics and layouts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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